Wednesday, July 15, 2009

Houston, TX: Randalls Grocery Store - Initial Response

I got this response from Randalls:

Re: Safeway Customer Comment [#XXXXXXX]‏
From:web.comments (web.comments@safeway.com)
Sent:Wed 7/15/09 3:38 AM
To:
Dear Mr. XXXXXXXX:

Thank you for your recent correspondence regarding the unpleasant experience you had at your local Randalls store.

You expressed your concern regarding the use of your credit card at the store as well as the fees for the use of ATM. We are sorry to hear that we are not meeting your expectations. Communication with our customers like you enables our continued improvement.

You also commented on the quality of the paper bags at the store. Thank you for taking the time to bring this matter to our attention. We regret the inconvenience this may have caused. We appreciate hearing feedback on all of these subjects, and will use this information in our efforts to improve operations.

You further expressed your concern regarding the quality of customer service provided by our associates at the checkstand including the bagger. We sincerely apologize for the inconvenience you have experienced. It is not our intention to upset our valued customers, but to provide them with excellent customer service.

Your comments are important to us and have been forwarded to the Accounting and the Retail Operations Department as well as the Store Manager for further review. We appreciate your patience in this matter.

If you would like to discuss this further, please reply to this email or call our toll free number at 1-877-723-3929 and reference contact I.D. XXXXXXXX. One of our associates will be happy to assist you.

We appreciate your business and look forward to seeing you soon. Thank you for shopping at Randalls.


Sincerely,

XXXXXXX XXXXX
Customer Service Center

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